How long will it take to get my new site online?

Hostmetro can have your site online the same day you submit your order. Your account will be setup within 4 to 8 hours of your purchase, provided that the order application is accurate and complete. You will receive your account information via e-mail, at which point you can start on uploading files to the space and preparing your site.

However, it could take a few days for the domain name to point to the account (name server changes normally take 12-24 hours), depending on whether it is a new registration or a domain transfer. All new domain registrations are normally processed with the order and available within 3-6 hours. Please allow this time period to elapse prior to requesting information on your account.
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How do I build my website?

There are many different ways to build a website.  You can create a website using a...

Where do I upload my files?

Your files will need to be uploaded to the public_html directory.  This folder can be...

How do I access my billing portal?

Your billing portal is where you can update your credit card information, personal information,...

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For security reasons, SSH access is disabled by default. If you require SSH access, please make...

Transferring a Website

Every HostMetro account includes a free basic hosting account transfer. Requesting the transfer...